FAQ

Got a Question? Check out our most frequently asked questions here

What are your opening hours?

Mon - Fri, 8.30am - 5.30pm
Saturday, 8.30am - 5.00pm
Sunday, 9.30am - 4.00pm

We are open 7 days a week, please check our social media for public holiday trading hours.

Can I pick up in store?

Yes, simply select the 'Click & Collect' option at the checkout. Although we have orders ready sooner, please allow 4 hours for your order to be ready.

How can I track my order?

You will be emailed a tracking number for the service that will deliver your order. Click on the tracking number here and follow the prompts for the delivery status. If there are any questions, please contact us here

When will I receive my order?

Orders are dispatched every weekday. We will send you an email as soon as your order leaves.

What pets do you have available?

Our livestock varies according to breeding seasons. We have rescue kittens for adoption & sell hand-raised birds, day-old chicks, rabbits, guinea pigs, puppies, tropical & fresh water fish, reptiles & rats. Please contact us for availability - 48 621175.

Do I need to make an appointment to use the Dog Wash?

No appointments necessary.

What hours can I use the DIY Dog Wash?

Our DIY dog wash is open from 7 am - 7 pm, 7 days a week.

Shop Online or In Store

Experience Pet Care With Us

FREE Click & Collect

Ready for you to collect from us when you need it.

DIY Dog Wash

Use our dog wash anytime between 7am - 7 pm, 7 days a week. No appointment necessary.

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Parking at the door

Plenty of parking is available at the Interection Complex. We also provide a Carry-to-Car service for heavy items.

Expertise

Free pond & aquarium water testing in store. Our knowledgeable team are more than happy to help solve your water quality issues!

Rescue Kitten Adoption

Our New Beginnings Rescue Kitten Adoption Program supports the AWL NSW in the rehoming of kittens.

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Day Old Chicks

Being a rural area, we supply day old chicks to keep you supplied with fresh eggs!

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